Customer Service Specialist-"Director of First Impressions"

ServiceMaster • Full-time • Oakmont, PA, US • $44k - $50k / year • 4m ago

Position Description Director of FIrst Impressions "DOFI"

We are seeking an energetic, people focused person to join our team in Oakmont. The Director of First Impressions will be the initial person our customers engage with by phone or in person. They will gather critical and essential information regarding the specific needs of each caller as well as informing them of what will happen next. Our callers generally have a problem that needs solved so an empathetic attitude that thrives on helping people is required. The Director of First Impression manages the critical front desk position but is more than a receptionist. Managing the accurate customer information intake as well as providing answers to some of their questions. The "DOFI" sets the process in motion for a successful customer interaction and experience and is very important to the success of the company business.

Who We Are:

ServiceMaster of Greater PIttsburgh is one of the oldest and most respected "Specialty Cleaning, Property Damage Restoration and Repair firms in Western Pennsylvania. Since 1981, we have delivered customer pleasing and award winning service that has resulted in continued growth . We provide service to homes and businesses that have been damaged by fire, water, smoke, floods and Storms. We
provide detailed cleaning, decontamination, structural drying and complete reconstructioin. We also offer specialty commercial and residential services as well. We work closely with property owners, insurance professionals and others involved with commercial, residential and institutional property damage restoration. Our teams enjoy helping people in their great time of need.

We are located in Oakmont Pennsylvania but service all of Western Pennsylvania and beyond. We are a family-like business that has focused attention to the overall customer experience. As the Director of First Impressions the great experience our customers enjoy
starts with you.

What We Do

Through our 5 service divisions. we provide retail and specialty services to residential. commercial and institutional clients such as emergency water, fire and storm response. We often respond to regional events as well as national events such as hurricanes and other large scale disasters. Our customers are homeowners, business owners, property owners , leading insurance companies, hospitals, colleges and other venues.

Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We are experts at drying buildings, detailed sanitizing, cleaning and deodorizing as well as completed repair and reconstruction services. We are "The Best Call to Make in the Worst Situation"

What you will enjoy while working here:

Work Stability
Supportive and close-knit team environment
Regular training to advance your skills and abilities
Paid Holidays
401 K with company funded participation
Attractive PTO policy
Participation in company health and medical plan
Company paid life insurance
Company paid short and long term disability plan
Monthly incentive bonus

Job Requirements

High school degree or higher
Must have history of outstanding attendance
3 years experience in customer service position
Exceptional communication skills
Experience with Microsoft Word and Excel at advanced intermediate level
Ability to multi-task and work in a fast paced environment and remain calm and organized
Ability to to pleasant, patient , supportive and empathetic in all customer interactions
Some lifting, bending, stretching and sitting for long periods of time as well as ability to negotiate short flights of stairs
Ability to learn industry specific software
Technology utilization includes phones, computers, copiers, fax machines and other office equipment
Must possess basic knowledge of document management, data entry, and office functions performance

We are looking for those who enjoy working as part of a team but can work independently and take ownership of the duties and
responsibilities of the position. Advancement available for those who would like to grow as part of our operations team.

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